Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. For example, if you order an In-Stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.
Please note that business days are Monday-Friday, excluding federal holidays within the United States.
Shipping Methods and Costs:
Depending on the item(s) you purchase on www.touchandglow.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order. At checkout, you will be prompted to choose a shipping method for your item(s). Please note, some items may offer only one shipping method.
Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order. Shipping costs for orders placed on this site are based on the qty and weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.
At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.
Orders placed on www.touchandglow.com may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s). Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, Your Order History on www.touchandglow.com will not offer tracking information, but will still offer order status and other details.
Find Order Status:
To check status on an order please visit Order Status. You will need to sign into your account and you will be able to view information about your most recent orders (including tracking information) as well as past orders. The status of your order is supplied by http://www.touchandglow.com/, and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier (such as FedEx, USPS or UPS) that may provide tracking information until your order is delivered. The tracking information is accessible from Your Order History on our website when it becomes available. Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.
If you still have questions about your order, please use our Contact Us form.